FREQUENTLY ASKED QUESTIONS

ABOUT US

Can you tell me more about A Thirsty Habit?


A Thirsty Habit is a small independent business which is driven by a passion for delicious cocktails! Our owner has previously worked in the cocktail industry and believes everyone should be able to experience delicious drinks from the comfort of their home - and have a bit of fun making them too. Our aim is for everyone to become their very own mixologist - so our sets contain everything you need to create cocktails from scratch (well, nearly everything - unfortunately we can’t send ice through the post!) and a guide to make sure you don’t go too far off track.




What makes A Thirsty Habit different to other cocktail delivery companies?


Firstly, our cocktails are made fresh (by you!). A lot of other cocktail set companies sell bottled and pre-made cocktails which are designed to last for weeks and months on a shelf, but that’s not how we run our show. All of our cocktail sets are packaged to order and even include fresh fruit from our local greengrocers. Secondly, we focus on quality ingredients and we use premium spirits in all our sets (description of each cocktail is available online). Thirdly, we keep our menu and cocktail options simple - but by no way does this mean we compromise on taste. We want everyone to be able to mix and enjoy delicious cocktails at home so we purposely make sure our recipes and guides aren’t overly complex. We focus on the overall experience.




How sustainable is A Thirsty Habit?


Being green is important to us so we try hard to keep all our packaging and products as sustainable as possible. That’s why we always use recyclable material where we can - however due to postal conditions, we are required to use some plastic. We don’t love this but unfortunately we aren’t able to get around it (we've tried!).




I have a question, how can I reach you?


If you have any questions please do get in touch! You can DM us on Instagram @athirstyhabit or email hello@athirstyhabit.co.uk.





OUR COCKTAIL SETS

What’s in each cocktail set?


Our sets contain everything you need to create cocktails from scratch (well, nearly everything - unfortunately we can’t send ice through the post!), so it will vary depending on the cocktail(s) you choose. Generally it will include at least two different types of alcohol, a mixer of some kind, some citrus fruit, a little bottle of sugar syrup and dehydrated fruit to garnish. In each cocktail set you’ll also receive a simple guide which takes you through the steps to mix the perfect cocktail!




What equipment do I need to make my cocktails?


You don't need any professional equipment to mix our delicious cocktails, as you’ll be able to use general kitchen/household items to help you measure, squeeze and shake. If you want to look and feel the part however, we recommend having a 25/50ml jigger, fruit squeezer and cocktail shaker to hand - these items are all available to purchase from our shop if you don't already have them.




What is the shelf life of your cocktail sets?


As our cocktail sets are packaged to order and usually include juices and fresh fruit from our local greengrocers, we recommend refrigerating the contents and using within 5 days of delivery.




What about allergen information?


Any allergen warnings or alerts we need to make you aware of will be printed on the back of the printed guide and is also made bold in the cocktail description online.




You don’t sell my favourite cocktail, can you make me a bespoke box?


Maybe! DM us on Instagram @athirstyhabit or email hello@athirstyhabit.co.uk with some more information and let’s see what we can do…





DELIVERY

How soon will my cocktails be delivered?


Orders placed will be dispatched within 24 hours using Royal Mail 48 tracked service with age verification. Royal Mail operate a challenge 25 policy, so if the person delivering your order thinks you may be 25 or younger (lucky you), you will need to provide a valid passport or valid driving licence to prove your age. Currently, we only deliver to addresses in the UK. You can expect to receive your delicious cocktails between 2 - 4 working days after your order has been placed. If you need your cocktails quicker than this, you’re welcome to drop us a note via Instagram @athirstyhabit or email hello@athirstyhabit.co.uk before placing your order and we can talk about faster delivery options.




Will I need to sign for the delivery?


Yes - all our cocktail sets require a signature. Don’t worry too much if you aren’t in, you’ll be able to rearrange delivery or collect from your local Royal Mail office depending on location (although we recommend getting your hands on your cocktail set as soon as you can as it will contains fresh ingredients!).




Can I send my order to another address?


Absolutely - we think our cocktail sets make the perfect gift! Just enter the recipients address details during checkout. Please note our we use Royal Mail for all our deliveries and they operate a challenge 25 policy. If the person delivering your order thinks the recipient may be 25 or younger (lucky them), they will need to provide a valid passport or valid driving licence to prove their age - so best remind them to have this to hand!




What ID will I need to provide?


We use Royal Mail 48 Tracked (with age verification) for all our deliveries. Royal Mail operate a challenge 25 policy. If the person delivering your order thinks you may be 25 or younger (lucky you), you will need to provide a valid passport or valid driving licence to prove your age. Please make sure you have this to hand.





RETURNS

Can I return my cocktail set?


Yes - although we hope you won’t want to. Please get in touch via Instagram @athirstyhabit or email hello@athirstyhabit.co.uk with your order number within 5 days if you’d like to return your order. P.S Unless any of the items arrived damaged, you’ll be responsible for the return delivery charge and ensuring the items arrive back to us.




My cocktail set didn’t arrive or was damaged upon arrival


Oh no - we are really sorry this has happened! We take every precaution to make sure we package our cocktail sets carefully before sending via Royal Mail, so a cocktail set going missing or getting damaged is a very rare occurrence. Please get in touch with us within 5 days of delivery (or your expected delivery date) via Instagram @athirstyhabit or email hello@athirstyhabit.co.uk with your order number and we will resolve this issue. In the event of damage, it would be helpful if you could please send over a couple of pictures in your initial enquiry.